Government e-Marketplace (GeM) is a one stop platform to facilitate online procurement of common use Goods & Services required by various Government Departments. This landmark Digital India initiative will holistically transform the public procurement of goods and services by the various Central & State Government agencies. GeM aims to enhance transparency, efficiency and speed in public procurement. It provides the tools of e-bidding, reverse e-auction and demand aggregation to facilitate the government users achieve the best value for their money. It will act as a public procurement platform between suppliers and buyers, by providing them a common, unified, and transparent Government to Business (G2B) portal for supply and procurement of goods and services registered with GeM.
Following had been envisaged as the goals of the GeM platform
- Increased variety of the products and services to choose from.
- Assurance of reasonable price offerings to the buyer.
- Stabilizing the variation between demand and supply.
- Re-engineering the processes with cross functional mapping eliminating the procedural inefficiencies.
- Revamping the payment mechanism in order to eliminate buyer-supplier interaction, this was the cause of various malpractices.
- Encouraging competition between the suppliers through an open marketplace, this will put an end to cartelization and fraud in the supplier community and make sure that only genuine qualities of products come onboard.
- Developing a centralized procurement system through GeM for government buyers across the country so that they have a broader market outreach. Functionalities like demand aggregation could be introduced, which would help in maintaining an equilibrium between demand and supply throughout government buyer and supplier community covering all the states.
Product / Solution provided
Intellect will enable the transition of the existing GeM 2.0 system, Operation and Maintenance, enhancement, upgradation and implementation and building the next phase of GeM 3.0. The responsibility also includes Contact Centre Management, Technical Helpdesk, Business Intelligence and Analytics of Historic Data, prediction of future trends, automated price determination to keep eProcurement transparent and honest – all hosted in a secure cloud environment as per MeitY guidelines.
Intellect consortium will also be responsible for supporting the GeM SPV on Seller & Buyer Management, Product & Service Management, Purchase Order & Contract Management, Catalogue & Logistics Management, imparting training, Education Workshops, Marketing & Promotion Campaigns to boost the transaction volumes, Inspection & Quality Testing, Deployment of Resources, Project Management and Governance.
Design, development, implementation and O&M Support of Government e-Marketplace (GeM) for Government of India, Managed Services Support covering the following:
- Design, development and implementation of GeM (https://www.gem.gov.in)
- Operation & Maintenance support for GeM portal for 5 years
- Operation of contact center services offering L0 & business services support
- eCommerce Marketplace (Product & Catalog Management, Direct Purchase, Compare & Buy)
- eProcurement (Tenders & Reverse Auctions)
- Inspection Services & Order Fulfilment
- Payments & Invoicing
- BI & Analytics for price reasonability, fraud prevention, demand forecasting etc.
- Integration with e-governance systems & services – UIDAI, MCA21, GSTN, CBDT (NSDL), PFMS, etc.
Outcomes of the project
The Government e-Marketplace or GeM serves as a single one stop shop to fulfill end to end Central & State Government Department procurement of goods and services.
- Addressing the erstwhile DGSD functions including Supply and Quality Assurance as well as support functions like Administration, Training Directorates, Litigation, Registration, Vigilance, Complaint and Public Relations, Planning and Coordination, Management Information Services, Market Intelligence Cell and Computerization as well as new functions like Marketing and Promotions.
Enabling buyers, supplier registrations with product and service registration
- All government departments/ units with procurement requirements of goods and/ or services are able to service them post registration on the GeM
- A single window where Suppliers can transparently showcase and sell their products and services at competitive market determined rates
- Product categorization, catalogues, search and price comparison facilitation
- Enabling the best and transparent price determination all government procurements.
- Powering e-Procurement capability to handle plain buy, plain L1 buy, e-tendering, reverse and forward auctions and e-Contracting
- Resolving procurement queries and issues through telephony and CRM solution for both inward and outward calls and support via web, email, SMS and voice calling backed by IVR.
- State of the art analytics for better decision making via Business Intelligence and Analytics tools for continuous monitoring and improvement of GeM operations, real-time dashboards and decision enabling reports to improve performance.
- Product and supplier ratings based on buyer ratings, history of successful undisputed transactions and on time and in full fulfilment performance.
- Supporting key modules such as training and learning management solution, document and content management, e-Payment, single sign on enterprise security layer and email and SMS integration
- Implementing a single API / Web services gateway with all external systems such as PFMS, Banks (including bank wallets), Payment Gateways, NPCI (UPI based integration),MCA, Tax agencies like Income Tax Department, GSTN, CBEC and State Tax Departments, UIDAI for Aadhaar services, Credit rating agencies, etc. to check the profile authenticity during stakeholders on-boarding and integrating with agencies such as CBEC, Aadhaar, and MCA.
- Portal revamped and new portal commissioned within 6 months from the date of award of contract
- 4 fold Increase in procurement value on the portal with a span of 12 months
- Multi-fold expansion of user base
- Products available on the portal doubled in the first 12 months of engagement